Payment Method
The following credit/debit cards are accepted: MasterCard, Maestro, Visa, Visa Electron.

Change of Details
You must inform the practice immediately of any changes to your contact details. Failure to do so will mean that we are not able to provide you with essential information and updates.

Cancellation of Courses of Treatment
If, for any reason, a course of treatment is cancelled, then we will make every reasonable effort to give the patient as much notice as possible. Thompson & Thomas LLP’s maximum liability will be limited to a refund of the advance payment fee ONLY. Refunds will be made by the method in which the treatment booking was paid. We will not accept liability for any additional costs or losses incurred by a patient or organisations, which are claimed to have arisen through treatment cancellation. We reserve the right to vary arrangements for the delivery of a treatment plan and in such cases will make reasonable efforts to inform patients in advance.

Cancellation by the Patient
You may cancel a course of treatment for which you have booked an appointment and be fully refunded all fees for treatment not yet performed, unless the appointment for the treatment is rebooked.

If 24 hours prior notice is not received, we reserve the right to withhold a proportionate amount of money, based upon the length of the appointment, to cover overheads (private patients/treatments only).

However, this does not apply to NHS appointment’s, but we reserve the right to discontinue any NHS treatments and/or future care under the NHS.

We will refund the money to patients who wish to discontinue treatment at any time. A notice period of 14 days is required upon which they will be eligible for a refund of any amount paid for treatment that they did not receive.

If a patient is receiving any treatment that involves laboratory work and initial work has been carried out; i.e. if the patient is having crowns/bridges or a denture made, and the work has already been started or completed by the laboratory, a proportion of the fee taken on the preparation appointment will be kept to cover the cost of the laboratory invoice.

Please be aware that for NHS courses of treatments, the proportion of the fee is set by the NHS Business Services Authority, not the Practice.

Refunds will be processed within 14 days after receipt of your request in writing either by e-mail or post:

E-Mail: thompsonthomas.hillsborough@nhs.net

Address: Thompson and Thomas, 76 Langsett Rd, Sheffield, S6 2UB.

If you have paid for services not yet provided, that does not involve a laboratory fee, we will either credit your account or refund the transaction paid by the method of which the original payment was made. If the method was cash and you are unable to collect the refund in person, it will be posted to you in the form of a cheque.